IT help line services

The 24/7 IT Help Desk is your central point of contact for all Pitt Information Technology services. Get fast and friendly technical support on how and when you want it—including holidays—via an online form, email, live chat, or phone. You can also check our Alerts & Notifications to determine if an outage is affecting you.

Our IT help desk services are comprised of certified, US-based IT professionals. We offer high-quality business IT support desk and remote network monitoring services – every hour of every day. Much more than a traditional support desk, Dataprise's IT help desk services provide our customers with professional and immediate help desk support without the costly overheard. Our IT helpline desk services are available 24x7x365 via phone, email, webchat, or our secure web portal.

We provide IT service solutions tailored to meet the requirements of you and your business. Whether you need ad hoc support, a fixed priced service to manage regular IT maintenance or to totally outsource your IT department, you can be assured we will deliver an excellent service that enhances business performance.

We provide IT service solutions tailored to meet the requirements of you and your business. We can be called out for ad hoc support, arrange a monthly or quarterly fixed price service to manage regular IT maintenance or we can take care of all your business’ IT needs, administering your systems and ensuring that the right support is on hand when needed. Whatever level of support you require, you can be assured of the prompt attention of professional and experienced technicians who will work to enhance business performance. The Technology Support Center provides technical support and guidance on University services and resources to current members of the Northwestern community, including students, faculty, staff, affiliates, and faculty retirees.

The 24/7 IT Support Center technical consultants are available in person, by phone, or over chat to assist with campus applications and services or to help you with your personally owned computer or device. The center can also provide information such as the location of campus computer labs, the availability of on-campus training, and information about obtaining off-campus assistance.

The center will run diagnostics and perform basic fixes at no cost for members of the UA campus community. If your technical consultant determines that your system needs a computer repair service, the UA BookStore's Computer Service Center has certified repair technicians on staff.

Our full-time help desk team is at your service when you need them most. We offer remote assistance, on-site visits, and online resources such as our advanced ticketing system and customer knowledge base.

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