IT HELP DESK

The helpdesk provides a central point of contact for students, patients, physicians, faculty, academic staff, medical staff, administrative staff, and university administrators for questions, issue resolution, service requests and informational inquires for all university supported systems.

The helpdesk provides 24x7 phone support.  During the hours of 9 a.m. to 5 p.m. Monday through Friday, any telephone call will be answered by an ITHelpdesk representative.  During all other hours, ITHelpdesk representatives will answer calls in the order that they are received.

The IT Help Desk is part of the Office of Information Technology. We provide technical support for UNLV faculty, staff, and currently enrolled students. Contact the help desk when you need assistance with password resets, new accounts, wireless, e-mail, WebCampus or other computing problems. The help desk assists with the coordination of a variety of technology needs.

Our IT help desk services are comprised of certified, US-based IT professionals. We offer high-quality business IT support desk and remote network monitoring services – every hour of every day. Much more than a traditional support desk, Dataprise's IT help desk services provide our customers with professional and immediate help desk support without the costly overheard. Our IT help desk services are available 24x7x365 via phone, email, webchat, or our secure web portal.

The 24/7 IT Help Desk is your central point of contact for all Pitt Information Technology services. Get fast and friendly technical support on how and when you want it—including holidays—via an online form, email, live chat, or phone. You can also check our Alerts & Notifications to determine if an outage is affecting you.

IT Helpline provides support for your computing experience at the University through the 24/7 IT Help Desk and our support teams, including Student Technical Consultants and Core Consultants. For help with applications, operating systems, and the UPMC network, please refer to the Software and Application Support information.

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